Help Centre

Spektt is a platform built for creatives — photographers, videographers, 3D animators, sound engineers, digital artists, and more — to share their work, compete in Showdowns, grow their audience, and get discovered. Whether you're showcasing your portfolio, entering competitions to win prizes, or finding your creative community through Clusters, Spektt is built for you.

Download the Spektt app from the App Store (iOS) or Google Play (Android). Open the app and tap the "Register" tab. Enter your full name, username, email address, and password, then tap to continue. You'll receive a one-time code (OTP) to your email — enter it to verify your account.

Once verified, you'll go through a short onboarding: enter your date of birth, select your creative category, and enable location for personalised content. That's it — you're in.

Yes. Spektt is free to download and use. You can follow people, post content, join Clusters, and enter Showdowns for free. Free accounts have an upload limit — once you reach it, you'll need to upgrade to Spektt Pro to keep posting. Pro also unlocks additional features across the app. See the Subscriptions & Pro section for details.

Currently: Photography, Videography, 3D Animation, Sound Engineering, and Digital Artistry. You choose your primary category during onboarding and can update it anytime from your profile settings. We'll be adding more creative categories as Spektt grows.

Spektt currently supports English, French, Spanish, Portuguese, and Arabic. Change your language anytime in Settings → Language. Arabic is fully supported with right-to-left layout. We'll be adding more languages as the community grows.

Spektt is available on iOS and Android. We recommend keeping your OS updated to the latest version for the best experience.

Check your spam/junk folder first. If it's not there, wait 60 seconds and tap "Resend Code." Make sure the email address you entered is correct. Still nothing? Contact support@spektt.com.

Spektt works on Android tablets, though the experience is optimised for phones. iPad is not currently supported.

Your profile shows your display name, username, creative category, location, and profile photo, along with your follower/following count and total views. Below that are tabs for your content: Spotlights, Uploads, Collections, Milestones, Awards, and Bookmarks. Visitors to your profile can see your Spotlights, Uploads, and Awards tabs.

In your profile screen tap "Edit Profile." You can update your display name, username, profile photo, creative category, and location.

Spotlights are featured posts you pin to the top of your profile — your very best work, always front and centre. Free accounts can have a limited number of Spotlights active at once; upgrade to Spektt Pro for more. Visitors to your profile can see your Spotlights.

Collections are curated sets of your posts — like albums. Group your work by theme, project, or style. Free accounts can have a limited number of Collections; upgrade to Spektt Pro for more. Collections are visible on your own profile only — they are not shown to visitors.

Bookmarks let you save any Showdown for later — great for competitions you want to come back to, track, or enter before the deadline closes. Your bookmarked Showdowns live in the Bookmarks tab on your profile and are only visible to you.

Awards are your Showdown placements — gold, silver, and bronze medals earned by finishing 1st, 2nd, or 3rd in a Showdown. Each award shows the Showdown name, category, and whether it was a global Showdown or a Cluster Showdown. Tap any award to go straight to that Showdown. Awards are visible to visitors on your profile.

The Milestones tab shows your XP progress and all 29 badges on Spektt — both earned and unearned (with progress bars so you know how close you are). At the top you'll see your current level, tier name, total XP, and a progress bar to the next level. Tap "See All" to open the full Milestones screen. Milestones are visible on your own profile only.

Go to their profile and tap "Follow." Their new posts will appear in your Following feed. You can unfollow anytime from their profile or from your Following list.

Currently all Spektt profiles are public. Additional privacy settings are on the roadmap.

Tap the share icon on your profile page to copy your Spektt profile link or share it directly to other apps.

Go to Settings → Account. You can update your email address and password from there. Any email change requires OTP verification.

Settings → Change Language → select from English, French, Spanish, Portuguese, or Arabic. You will need to restart the app if you choose Arabic.

Settings → Account → Notifications Settings. Toggle push notifications on or off for: follows, comments, likes, Showdown updates, Cluster activity, DMs, and more.

Settings → Account → Delete Account. This starts a 30-day grace period — your account is deactivated but not erased. Log back in within 30 days to fully restore it. After 30 days, all data is permanently deleted and cannot be recovered.

On the login screen, tap "Forgot Password." Enter your email address — we'll send a one-time verification code (OTP) to your inbox. Enter the code on the next screen, then set your new password. Check your spam folder if the code doesn't arrive within a few minutes. The code expires after 10 minutes.

Profile → Settings → Log Out.

Yes. Your data is stored securely on Google Cloud (Firebase) infrastructure. We never sell your personal data to third parties. Full details at spektt.com/privacy.

Go to Settings → Report a Bug to open the in-app feedback form — choose Bug Report, Feature Request, Improvement, or Other, then add details and an optional screenshot. You can submit up to 4 times a week, with a 12-hour cooldown between submissions. You can also email support@spektt.com directly — we read every message and use feedback to improve the app.

Each post supports one piece of media — a single photo or a single video, selected from your camera roll. Spektt accepts the standard formats your device uses: JPEG and PNG on Android; JPEG, PNG, and HEIC on iOS. For videos, any format your camera stores (MP4, MOV, etc.) is accepted.

Photos: up to 10MB, and a minimum resolution of 4 megapixels (roughly 2000×2000px or better) — very low-resolution images are rejected. Videos: maximum 2 minutes (the app compresses your video before upload). You'll see a clear error message if a file doesn't meet these limits before you submit.

Tap the "+" button in the bottom navigation. Choose New Upload, then select the media type (image or video) from your media library. Add a caption, select a category, and optionally tag a Cluster. Tap "New Upload" to publish.

No — each post is one piece of media: one photo or one video. This keeps the feed clean and consistent.

You can delete a post anytime: tap the three-dot menu on the post → Delete. Caption editing is also available via Edit Upload.

All posts on Spektt are public. Your posts appear on your profile, in your followers' Following feed, and in any Cluster feed you tagged.

Photos are delivered via Cloudflare Images (global CDN). Videos are encoded and streamed via Bunny.net Stream. This ensures fast loading for viewers anywhere in the world.

Check your internet connection — uploads need a stable connection, especially for video. Try switching between WiFi and mobile data. Close and reopen the app and try again. Still failing? Contact support@spektt.com.

You must have consent from any identifiable person in your content before posting. Posting someone's image without consent violates our Community Guidelines.

A Showdown is a creative competition on Spektt. A host creates a Showdown with a brief — a theme or prompt — sets entry and voting windows, and defines how winners are chosen. Creatives submit their work, the community votes, and winners are announced.

There are two types of Showdowns: Pulse and Premium.

Pulse Showdown — 100% fan-voted. There are no judges. The community votes, and the entries with the most votes win. Prizes are XP and exclusive Showdown badges. Pulse Showdowns require a minimum of 5 entries to run.

Premium Showdown — Two-stage judging. Fans vote first to determine the top 20 entries. A panel of expert judges then scores those top 20. The final rankings combine both the fan vote and the judge scores. Winners receive real cash prizes paid to a Nigerian bank account. Premium Showdowns require a minimum of 10 entries to run and are currently open to Nigerian participants only.

The type is clearly shown on every Showdown's detail page before you enter.

Open the Explore screen and go to the Showdowns section. You'll also see Showdowns inside any Clusters you've joined. Showdowns are labelled with their current stage (Upcoming, Open, Voting, etc.) and their type (Pulse or Premium).

Tap a Showdown to open its detail page. If the submission window is open, tap "Join this challenge." You'll be taken to a selection sheet where you can either submit a brand-new upload or choose an existing post from your profile. You get one entry per Showdown.

Yes. Two types of restrictions apply:

Age — Users flagged as minors are not permitted to enter any Showdown.

Geography — Users in Qatar, UAE, and Saudi Arabia cannot enter any Showdown. Premium Showdowns (cash prizes) are currently open to Nigerian participants only — prize payments are made to Nigerian bank accounts. If your region is restricted, you'll see a notice on the Showdown's detail page.

Judges cannot enter Showdowns they are assigned to judge.

Yes — entry order is intentionally randomised using a deterministic shuffle. The order you see is based on a unique combination of your user ID and the Showdown ID, so every user sees a different consistent order. You'll always see the same order yourself, but it's different from what anyone else sees.

This prevents entries from creators with large followings from always appearing first and gives every entry a fair chance at visibility.

During the Voting stage, any registered Spektt user can vote — including people who didn't enter the Showdown. You get one vote per Showdown — choose the entry you think deserves to win. You can vote in multiple Showdowns, up to a daily cap of 20 votes total across all Showdowns.

Vote counts are hidden while voting is live — you won't see how many votes any entry has until the Showdown ends. This keeps voting honest and prevents momentum bias.

The top 15 entries are displayed in the final rankings.

In two stages:

Fan vote — The community votes to determine the top 20 entries. These become the finalists that go to the judges.

Judge scoring — A panel of expert judges scores each of those top 20 entries on defined criteria (0–10 per criterion).

The final ranking combines both: fan vote performance counts for 60%, judge scores count for 40%. The entry with the highest combined score wins. Top 15 are displayed in the final results.

Pulse — XP bonuses and exclusive Showdown placement badges (gold, silver, bronze). These are displayed in your Awards tab.

Premium — Cash prizes for 1st, 2nd, and 3rd place. The prize amounts are shown on the Showdown detail page under the Prizes tab. XP and badges are also awarded.

When a Premium Showdown reaches Winners Announced status, you'll receive a notification if you placed in the top 3. You have 14 days from that notification to submit your claim. You'll be prompted to enter your bank name, account number, and account name. A Tax ID is optional but recommended.

A 10% withholding tax applies to all cash prizes in line with Nigerian tax regulations — this is shown clearly before you confirm your claim. If you do not claim within 14 days, your prize is forfeited and cannot be recovered.

Yes — if you're a member of that Cluster. Cluster Showdowns follow the same Pulse and Premium rules as global Showdowns but are scoped to that Cluster's members. A Cluster Showdown award appears in your Awards tab with the Cluster's name alongside the medal.

If the minimum entry count isn't reached by the time the submission window closes (5 for Pulse, 10 for Premium), the Showdown moves to an Insufficient Entries state and closes without a result. No winners are declared and no prizes are awarded.

Yes — while the submission window is still open. Once voting begins, entries are locked and cannot be removed.

Global Showdowns are created and managed by Spektt. Cluster admins can create Showdowns scoped to their Cluster. If you're interested in running a Showdown for your community, contact showdowns@spektt.com.

Yes — that's what the star on each entry is for. Tap it to save an entry while you browse, then come back after the Showdown ends to see how it placed and how many votes it got. It's also handy while voting is live, since you only get one vote and can shortlist a few favourites before deciding.

To see your saved entries, open the Showdown and switch the entry grid from All to Saved. Tapping one opens a viewer containing only your saved entries, so you can go through them without scrolling past everything else.

A few things worth knowing:

If you believe there was a genuine rules violation — vote manipulation, plagiarised entry, duplicate submissions — use the report button on the entry and select the relevant reason, or email showdowns@spektt.com with details.

Disagreeing with a result, a judge's scores, or the community's votes is not grounds for a dispute. Judges make their decisions independently.

Yes. If a confirmed rules violation is found — plagiarism, vote manipulation, an ineligible entrant — Spektt moderators can disqualify the entry while the Showdown is still live. You'll be notified if your entry is disqualified, along with the reason. A disqualification can still be reversed by a moderator while the Showdown remains live, but once it ends, the result is final.

A Cluster is a themed creative community on Spektt. Think of it as a group for a specific style, genre, or interest — "Street Photography Lagos," "UI/UX Designers," "Afrobeats Videographers." Clusters have their own feed, Showdowns, and moderation.

Browse Clusters from the Explore screen. Tap a Cluster to see its description and recent activity. Tap "Join" to become a member. Joined Clusters appear in your Cluster feed.

Tap the "+" button in the bottom navigation and select "New Cluster." Creating a Cluster requires a Spektt Pro subscription or reaching level 51.

If you haven't met either requirement, the option will appear in the menu but will be locked — you'll see a PRO badge on it. Once you're eligible, tap it to open the setup form: fill in your Cluster name, description, category, and cover image. Once created, you're automatically the Cluster admin.

No — each Cluster can have only one active Showdown running at a time (from Upcoming through to results). This keeps entries and votes from splitting across competing Showdowns in the same community. Once the current Showdown ends or is cancelled, the Cluster's admins and moderators can start a new one.

Yes. When uploading a post, tag it to a Cluster. It appears in that Cluster's feed as well as your profile.

Go to the Cluster page → three-dot menu → "Leave Cluster."

No. All Clusters on Spektt are open — anyone can find and join them. Spektt is built to be a discoverable, open creative community.

Use the report button on the Cluster page or contact support@spektt.com. Spektt's platform-level moderation applies to all Clusters — we can intervene for serious violations regardless of Cluster moderation.

The Leaderboard ranks all Spektt users by their total XP (experience points). It shows where you stand against the entire Spektt community and refreshes every hour.

Your rank is based on your total XP. The more active and engaged you are — posting, getting engagement, winning Showdowns, earning badges — the higher your rank.

Yes. You can filter by time period — All Time, Monthly, or Weekly — to see who's been the most active across different windows.

Rankings refresh every hour from live activity. The Weekly board's period resets every Saturday, and the Monthly board resets on the 1st of each month — but your XP itself is tracked continuously in between.

Your absolute XP never decreases, but your relative rank can drop if other users earn XP faster than you. Stay active to hold your position.

Spektt Pro is our optional subscription that unlocks premium features: priority visibility in feeds, an exclusive Pro subscriber badge, unlimited uploads, unlimited Spotlights, and additional benefits as we grow.

Current pricing is shown in the app in your local currency. Go to Profile → Settings → Become a Spektt Pro to see available plans.

Settings → "Become a Spektt Pro" → choose a plan — Monthly, Annual, or Lifetime. Spektt Pro is coming soon on both iOS and Android.

Yes, anytime. Cancel through your App Store or Google Play subscription settings. Your Pro access continues until the end of your current billing period.

Payments are handled by Apple or Google. Make sure your payment method is up to date in your device's payment settings. Still having trouble? Contact support@spektt.com.

No. All payments are processed by Apple (App Store) or Google (Play Store). Spektt never stores your card or payment details.

Fully close and reopen the app — Pro access sometimes takes a moment to activate. If it still doesn't appear, contact support@spektt.com with your receipt.

Refund requests are handled by Apple or Google. Spektt cannot issue refunds directly. Contact Apple Support or Google Play Support for refund requests.

Yes. Spektt has a built-in direct messaging system. To start a conversation, you send a chat request — the other person can accept or decline before any messages are exchanged.

Go to a user's profile and tap the message icon to send them a chat request. They'll receive a notification and can choose to accept or decline. Once they accept, the conversation opens and you can start messaging.

Yes. Swipe right on any message to quote and reply to it directly.

Text messaging is currently supported. Media sharing in DMs is coming in a future update.

Open the conversation, tap the ⋮ menu in the top right, then select "Delete conversation" and confirm. This removes it from your inbox — the other person isn't notified.

Yes. Go to their profile, tap the three-dot menu, and select "Block." Blocked users cannot send you messages or see your content.

Block the user immediately from their profile. If messages are threatening or violate our guidelines, also report them using the report button and contact support@spektt.com.

Badges are recognitions for achievements and milestones on Spektt. We have 29 badges across categories: posting milestones, Showdown placements (1st/2nd/3rd), tier achievements, community engagement, and special events. Badges are permanent once earned.

Open your profile and tap the Milestones tab. Your earned badges are shown in a grid, grouped by category. Tap "See All" to open the full Milestones screen which shows every badge — earned and unearned — with progress bars.

Your current tier is displayed on your profile.

Spektt Pro users earn a boosted XP multiplier that scales with tier — 1.25× at Newcomer and Emerging, 1.5× at Rising Star and Established, 1.75× at Verified, and 2× at Legendary.

No. Your XP total only ever goes up. Your Leaderboard rank relative to others may change as the community grows, but your XP itself never decreases.

No. All earned badges are permanent.

Yes. Contest win badges and tier badges are prestige-only — no XP, just the recognition. The rarest ones go to Showdown winners and users who reach the top tier (level 51+).

Yes — Spektt Pro gives you a boosted XP multiplier that scales with your tier: 1.25× at Newcomer and Emerging, 1.5× at Rising Star and Established, 1.75× at Verified, and 2× at Legendary. Tiers and levels are still based entirely on your activity, so Pro users climb faster but the system is the same for everyone.

Violations may result in content removal, account suspension, or permanent ban.

Tap the three-dot menu on any post, comment, Showdown entry, or profile and select "Report." Choose the reason that best describes the violation. Our moderation team reviews all reports.

Use the report button on the entry and select "Intellectual Property." Provide as much detail as possible, including a link to the original work. You can also email showdowns@spektt.com directly.

Our moderation team reviews every report. If we confirm a violation, we take action: removing content, issuing a warning, suspending, or banning the account.

Yes. Go to their profile → three-dot menu → "Block." Blocked users cannot see your content, comment on your posts, or message you. Manage your blocked list in Settings → Blocked Users.

You'll see a suspension screen explaining why when you try to log in. From that screen you can submit an in-app appeal — you get up to 2 appeal attempts per suspension, and a second attempt only unlocks if the first is declined. You can also contact support@spektt.com with your username if you'd rather reach us directly.

Change your password immediately via "Forgot Password" on the login screen. If you can't access your account at all, contact support@spektt.com right away with your username, registered email, and any unusual activity you noticed.

Yes. Spektt has both automated systems and a human moderation team that reviews reports, monitors Clusters, and oversees Showdown integrity.

All content posted on Spektt must be original work you own, or content you have the legal right to post. Do not post work belonging to someone else without permission. If you believe your copyrighted work was posted without your permission, email legal@spektt.com with full details — we will act promptly.

Spektt content belongs to its creator. Screenshots for personal use are generally acceptable. Reproducing, redistributing, or using someone else's content commercially — without their explicit permission — is a violation of our Terms and potentially copyright law.